A site doesn't stop when it launches
Most businesses don't realize a website is a living system. Typically 6 months to a year after launch, you open the site one day and it doesn't work. The page won't load, payments fail, images are missing. You don't know who to tell because contact with the original team is gone.
The reason is lack of maintenance. Browsers update every few months, deprecating old features. Server software gets renewed. Third-party APIs (payments, maps, shipping) change their interfaces. Security vulnerabilities surface constantly.
A maintained site keeps running quietly. An unmaintained site starts breaking one day.
We can take over an existing site
You don't have to start from scratch with us. We can take over maintenance on your existing site. The first step is examining the code, hosting, and documentation. We produce a handover report: where the site stands, what urgent issues exist, what monthly maintenance will cover.
We typically find 3-5 critical gaps from previous teams. Old packages, old PHP or Node versions, missing backups, open database ports. We close these in the first week.
Monitoring matters
How do you find out the site is down? For most businesses the answer is: a customer calls.
That's too late. The customer already had a bad experience, maybe went to a competitor. And you don't know if the site has been unreachable for minutes or hours.
A monitoring system pings the site every 5 minutes. If it doesn't respond, we get an alarm instantly. Most of the time we fix the issue before a customer notices.
Monthly report
When a maintenance plan isn't transparent, the question "what am I paying for" creeps in. So at the end of every month we send a detailed report: what was done this month, what updates were installed, what issues were fixed, what recommendations carry over.
The report reads in 1-2 minutes. You can see the state of your project at a glance.
Hour pool
Each monthly plan includes a certain number of hours. Small content changes, adding a new page, image updates, those come from the hour pool. When hours are used up, additional requests are billed separately by the hour.
New big features (a new module, a payment integration, a third-party integration) are quoted as separate projects. Not part of the maintenance plan.
Next step
Let's review the state of your existing site together. In a 30-minute call you share what's happening on the site, and we recommend the right package. We clarify your average monthly hour need with you before signing.
Reach us through the contact form.